Portable USB 2.0 Flash Drive, 2GB

Obtaining a Return Authorization Number:
Prior to ANY Return, these four steps will ensure a smooth process. These essential steps pertain to ANY and ALL Returns.
A. You MUST contact us for approval.
B. Customer Service will issue you a Return Authorization (RA) number.
C. Customer Service will issue you Shipping Instructions.
D. All returns must be shipped freight pre-paid. Freight will only be credited for our errors.

Supplier Shipping Errors:
We apologize for any errors caused by us and will gladly take the product back, as long as you make your claims for Shipping Errors within five (5) working days of delivery of goods.

Retailer Ordering Errors:
We are happy to take back product ordered in error and we assess a 15% restocking charge for this service. Returns must be in the original packaging and factory sealed where applicable. If the product is not received in salable condition, it will be returned to you at your expense or discarded. Certain Special order items are not returnable as outlined in the Special Order Items section.

Hardware Product Returns:
All Hardware return requests must be made within 30 days of original invoice. Hardware returns must be unused, unopened and in resalable condition. A restocking fee of the lesser of 15% or $25.00 per unit will be charged. Defective and DOA machines will be tested upon receipt at our warehouse. If the machine is defective, a replacement will be shipped; if the machine tests OK, it will be returned to you at your expense or discarded.

Defective Returns:
Defective and DOA hardware will be tested upon receipt at our warehouse. See Defective Returns Exceptions below for products that may not be returned as 'Defective'. All qualifying Defective returns must be shipped within 30 days of original invoice.

PLEASE NOTE: To ensure proper credit to your account, all defective product must be returned in its original carton with ALL original pieces, packing materials and manuals.

Defective Returns Exceptions:
A. Bottled Copier/Toner Supplies - all products are examined and are in salable condition before shipping and therefore are not returnable. All sales are final.
B. Cartridge-Based Copier Supplies - Due to the simple nature of these products most printing errors will require a service call. To obtain an RA for this type of product, you need to provide our Customer Service with a letter from the Manufacturer, or Authorized Service Technician describing the defect(s) identified during the service call. A copy of the letter MUST accompany the returned product.
C. Other Exceptions - We do not accept Defective returns on certain select products, depending on manufacturer and market conditions. These items are noted in our system, and in the product details. This information will also appear as a comment on your invoice.

Truck Shipments:
Please note that the Consignee is fully responsible for the number of pieces signed for at the time of delivery. Skids must be broken down and cartons counted immediately before signing the drivers Delivery Receipt. We will deny a short ship claim unless the Delivery Receipt is noted 'short' or 'damaged' and the number pieces received is specified on the Delivery Receipt. Customer Service should be promptly contacted upon discovery of the shipping problem.

Returns to Manufacturer ONLY:
The following vendors must be contacted directly for credit/replacement of defective merchandise. In accordance with Manufacturer Policy, We will not accept items made by these vendors for return and will not issue credit. However, we will do our utmost to assist you in getting proper resolution from these manufacturers if needed.


American Power- All Products- 800-800-4272
Canon- Printers- 800-423-2366
Canon- Fax/Copiers- 800-828-4040
Epson- Printers- 800-922-8911
Fellowes- Shredders- 800-955-0959
Iiyama- All Products- 800-394-4335
Panasonic- Fax machines- 800-HELP-FAX
Ricoh- All Products- 800-882-4858
Sharp- Toners- 800-237-4277
Tally- All Products- 425-251-5601
Toshiba- Projectors- 877-523-8324
Wilson Jones- Shredders- 800-222-6462 ext. 36977
Xerox- All Products- 800-835-6100
3M- Projectors- 800-328-1371 option #1


Damaged Goods

Interior Damage Only:
If the exterior package/carton is intact and only the interior product is damaged, contact our Customer Service Departments for an RA number.

Exterior Carton Damage by Carrier:
If the exterior package/carton is damaged, causing damage to the contents, you MUST keep the original package/carton and then call Customer Service for a claim to be filed. If the original damaged package/carton is not available, there will be NO chance for a credit to be issued to you. See specific Carrier Policies below.


Specific Carrier Policies

FedEx- Damaged in Transit, Non-Delivery, or Denial of Signature Claims
Claims for FedEx shipments damaged in transit, non-delivery, or denial of signature must be made within 15 days of original invoice. Original packaging/carton must be retained.

UPS Damaged in Transit Claims
Claims for UPS shipments damaged in transit must be made within 30 days of date of original invoice AND, original shipping carton and packaging must be retained.

LTL Damaged in Transit Claims
Claims for LTL shipments damaged in transit must be accompanied by delivery receipt with damages described on receipt and signed by recipient at time of delivery.


All returns are for refund only. Replacement product must be ordered again as a new order with a new order number and will include freight and handling charges.

Note: Credit will not be issued without the return tracking to show return was delivered back. Returns take some time to process and confirm the reason chosen is correct, therefore, credits can take up to 15 business days from the date the item is delivered back.